Frequently asked questions

Get answers to some of our most common inquiries.

A low-angle view of a young woman holding her phone and smiling in front of a modern urban building.

What does RCS mean?

RCS stands for Rich Communication Services. It’s a modern industry standard for messaging that enables more dynamic, interactive, and secure conversations than SMS and MMS.

Where is RCS messaging available?

RCS is available on Android and iOS devices globally, where carriers support it.

What is the difference between RCS and RCS for Business?

Both RCS and RCS for Business support rich media, interactivity, and branding. However, RCS for Business is specifically designed for companies to send branded, interactive messages to customers for marketing, support, and sales.

How does RCS for Business work?

Businesses must use a partner or messaging aggregator in order to connect with a carrier and send rich media messages. Visit our Get started page to learn more.

How much does it cost to use RCS for Business?

The costs can vary by aggregator and carrier, but are usually based on message volume, message type, and location.

What features does RCS for Business offer?

RCS for Business allows you to take advantage of features like rich cards, carousels, suggested replies and actions, and group messaging. You can also send high-resolution images and videos, access helpful analytics, and create a verified sender profile for your business.

What types of messages can be sent using RCS for Business?

Messages are divided into four categories: Marketing and promotions; Transactional – for completing sales transactions; Authentication – for sending one-time passwords; and Customer support and engagement.

How can RCS for Business benefit my company?

Benefits can include increased customer engagement, higher conversion rates, improved customer support, enhanced branding, and richer communication capabilities compared to SMS/MMS. Visit our Customer success page to learn more.

Are there any limitations?

Limitations vary by platform and carrier, but can include media file size, character limits, and the number of cards in a carousel message. Check with your provider for more details.

What should I do if I need technical support?

Please reach out to your RCS for Business messaging partner.

How can I get started?

Visit our Get started page to find a partner that can help your organization start using RCS for Business.

Can I reach customers in a different country?

Yes, RCS for Business supports international messaging, subject to carrier availability and specific regional regulations.

I’m a developer. Where can I go for more information?

Please visit our Developers page.

I’m a carrier. Where can I go for more information?

Please visit our Carriers page.

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Please review and agree to the following:

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- By checking this box, I verify that this is my mobile number and I agree to receive automated marketing calls or text messages to the mobile number provided from or on behalf of Google regarding RCS for Business. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Not all carriers are covered. Reply STOP to unsubscribe. See our Terms and Conditions and Privacy Policy." data-cy="checkbox"> By checking this box, I verify that this is my mobile number and I agree to receive automated marketing calls or text messages to the mobile number provided from or on behalf of Google regarding RCS for Business. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Not all carriers are covered. Reply STOP to unsubscribe. See our Terms and Conditions and Privacy Policy.

Frequently asked questions

Overall

What does RCS mean?

Where is RCS messaging available?

What is the difference between RCS and RCS for Business?

How does RCS for Business work?

How much does it cost to use RCS for Business?

Features

What features does RCS for Business offer?

What types of messages can be sent using RCS for Business?

How can RCS for Business benefit my company?

Are there any limitations?

Getting started

What should I do if I need technical support?

How can I get started?

Can I reach customers in a different country?

I’m a developer. Where can I go for more information?

I’m a carrier. Where can I go for more information?

Sign up now * Required

Please review and agree to the following:

Frequently asked questions

Overall

What does RCS mean?

Where is RCS messaging available?

What is the difference between RCS and RCS for Business?

How does RCS for Business work?

How much does it cost to use RCS for Business?

Features

What features does RCS for Business offer?

What types of messages can be sent using RCS for Business?

How can RCS for Business benefit my company?

Are there any limitations?

Getting started

What should I do if I need technical support?

How can I get started?

Can I reach customers in a different country?

I’m a developer. Where can I go for more information?

I’m a carrier. Where can I go for more information?

Subscribe to our newsletter

Sign up now * Required

Please review and agree to the following: